Returns & Exchanges
At zoe kratzmann, we want you to love your purchase. If you are not completely satisfied, we offer returns for a refund or exchange on full-priced items within 14 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Ensure all items are in their original, unworn condition with all tags attached, and pack them securely in the original shipping box.
Attach Shipping Label
Download and print your prepaid return shipping label from the portal and affix it clearly to the outside of your package.
Drop Off and Track
Drop your parcel at any authorized postage location and keep your tracking receipt; your refund will be processed once the items pass quality inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing