Frequently Asked Questions
Everything you need to know about shopping with zoe kratzmann.
What is your standard shipping timeframe?
We offer express shipping on all orders. Domestic orders within Australia typically arrive within 1-3 business days, while international shipping durations vary by location.
What is your return policy for full-priced items?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
How do I determine my correct size?
Each product page features a specific size guide. As our designs often feature relaxed silhouettes, we recommend checking the individual garment measurements provided to ensure the perfect fit.
Do you offer Buy Now, Pay Later options?
Yes, we support flexible payment methods including Afterpay and Klarna, allowing you to split your purchase into four interest-free installments.
Can I return sale items?
Items purchased during a promotional sale or from our clearance section are eligible for store credit only, unless marked as 'Final Sale,' in which case they cannot be returned.
How should I care for my zoe kratzmann garments?
To maintain the quality of our premium fabrics, we recommend following the specific care instructions on the internal garment label, which usually suggests a cold hand wash or dry clean.